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Frequently Asked Questions

Q1: Do you offer warranty?
A1: Yes of course, all our products come with 6 months warranty and we offer 1 month no quibble return (this extends to 2 months over Christmas period). Unplated Silver jewellery can tarnish if you don’t wear it regularly and this is not considered as a quality issue, we include a piece of silver polishing clothes with certain products (see product description whether this is included).

Q2: Are these jewellery made of real silver or silver plated?
A2: All our jewellery are made of solid 925 sterling silver and is coated with either Rhodium or real gold. We do not use nickel in our jewellery, making them suitable for individuals with sensitive skin.

Q3: Can I wear jewellery in shower?
A3: The silver version of our jewellery is safe to wear in water, including while showering or swimming. However, please note that the gold version of jewellery is gold-plated sterling silver and should be kept away from water to preserve its appearance.
To maintain the quality of your jewellery, we recommend storing them in an air-tight plastic bag when you’re not wearing them. This will help minimize contact with air and water. If tarnishing does occur, it’s not permanent. You can restore the silvery shine by using a silver cleaning cloth.

BEFORE PLACING AN ORDER

What is the difference between white, rose, and yellow gold?

Our jewelry pieces come in yellow, rose, and white gold. Yellow gold’s color comes from nature, while white and rose gold are the result of mixing yellow gold with other metals and a rhodium coating, which gives it its elegant tone and brightens the piece.

Do you offer international shipping?

Yes, we do!

How long will my order take to arrive?

We estimate that your order will arrive in:
– US and Canada: 10-16 business days.
– Australia and EU: 10-14 business days.
– China: 2 business days.
– Asia: 4 business days.
– South America: 10-14 business days.
*Maximum Delivery Time: 30 business days.

How do you ensure the quality of your jewels?

We’re dedicated to providing the best. Our years of experience allow us to select the finest manufacturers, ensuring they adhere to the highest standards and utilize only the finest materials. By partnering with selected trusted suppliers, we can offer you gold-filled jewelry that surpasses the quality of traditional gold-plated or gold vermeil.

When products are out of stock, do you replenish stocks?

When a product is out of stock, it is marked as “temporarily out of stock” and we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Can the price of a product change?

The price of a product can change depending on your local currency or if there is a promotion or discount. Mariel & Co. Jewelry reserves the right to modify its prices at any time while guaranteeing the price in force at the time of order confirmation. Mariel & Co. Jewelry is not obliged to compensate the customer after the time of purchase.

How do I figure out my ring size?

There are a couple of simple methods you can try at home to get a good idea of your ring size:
String or paper method
1. Gather your materials: You’ll need a thin strip of paper or string, a pen, and a ruler in millimeters (mm).
2. Wrap it up: Wrap the string or paper snugly but comfortably around the base of your finger where you want to wear the ring. Make sure it can slide over your knuckle easily.
3. Mark the spot: Mark where the ends meet with a pen.
4. Measure the distance: Carefully unwrap the string or paper and lay it flat on a ruler. Measure the distance between the mark and the end of the string/paper in millimeters (mm).
5. Find your size: Use the following ring size chart to convert your measurement in millimeters to a standard ring size



Measuring tape method
1. Get your tape: Use a flexible measuring tape.
2. Wrap it around: Wrap the measuring tape snugly but comfortably around the base of your finger where you want to wear the ring. Make sure the tape can slide over your knuckle easily.
3. Read the measurement: Note down the measurement in millimeters (mm) from the tape.
4. Consult the chart: Use the ring size chart above to convert your measurement in millimeters to a standard ring size.

Additional Tips:
– Measure your finger at the end of the day when your fingers are slightly swollen.
– Measure several times and take the average to ensure accuracy.
– If you’re between sizes, it’s usually better to choose the larger size for comfort, especially for wider bands.
– Consider that your finger size may vary slightly between your dominant hand and non-dominant hand.

How do I figure out my bracelet size?

How do I take care of my jewelry?

Here are some key tips on how to care for your jewelry:
Store it properly:
– Keep your jewelry clean and dry. Store it in a cool, dark place, ideally in a fabric-lined jewelry box or pouch.
– Avoid storing different types of metals together, as they can scratch each other.
– Clean it regularly: For most jewelry, a simple solution of warm water and mild dish soap will do. Soak your jewelry for a few minutes and afterward, gently brush it with a soft toothbrush and rinse thoroughly. Dry completely with a soft cloth.
Minimize exposure to harsh chemicals:
– Take off your jewelry before showering, swimming, or cleaning with harsh chemicals. Avoid contact with chlorine, sand, and saltwater.
– Take them off before doing any exercise or physical activity to keep them away from extra knocks and sweat.
– Avoid wearing your jewelry when applying lotions, cosmetics, or hairspray, as these can build up on the surface and dull the shine. Handle with care:
– Be gentle when putting on and taking off your jewelry. Avoid putting excessive stress on delicate pieces.
– Store necklaces and bracelets flat to prevent them from getting tangled or kinked.
By following these tips, you can keep your jewelry looking its best for years to come.

When should I remove my jewelry?

Here’s a mantra to remember: your jewelry is delicate and should be treated as such. For rings, gently remove from the sides, never from the top. We suggest removing jewelry before swimming, as chemicals used to treat pools may damage jewelry while the cooler temperatures can make your fingers shrink, therefore making your precious rings slip off your fingers. It is also best to remove your jewelry before showering, as soaps, shampoos, etc. can affect the lustrous surface of your jewels. If you prefer to keep your jewelry on, it is important to stay on top of routine maintenance.
When you remove your jewelry for bed, swimming, showering, and any other activity that may affect the integrity of your piece, please store each piece individually to avoid tangling and scratching. Please keep in mind, gold is durable but malleable, and scratches are to be expected with time and wear.

How shall I store my jewelry?

There are many ways to store your jewelry, but it is important to remember that some of these ways may be harmful. Never use rubber containers, as these can result in accelerated tarnishing and are likely to cause the jewelry to darken. Under no circumstances should you keep your jewelry in a bathroom or any humid location.
Follow our recommendations:
– Clean your jewelry before you store it: storing dirty jewelry for a prolonged period may cause tarnishing.
– Find a dry (and dark) spot to store your jewelry: humidity is jewelry’s enemy!
– Make sure the pieces do not touch each other, or scratching might occur.

How does the order process work?

Placing an order with Mariel & Co. Jewelry is very easy. All you need to do is follow these steps:
1. View the products that interest you. With a single click, you will be able to enlarge the pictures and see the details, materials, technical characteristics, sizes available, prices, and more information.
2. Select a product and add it to your cart.
3. Then, you are able to choose to continue shopping or go to the cart.
4. Enter your discount code (if available) before checkout.
5. Enter the delivery address to which you want us to ship your order.
6. Select a valid payment method.
7. Confirm the order.
8. You will receive an email confirming your order, and another when it ships – together with a tracking link so you can check its status.

Is it safe to use my credit card on the website?

Yes, all payments are processed through PayPal or Stripe, two international online payment management operators that offer complete guarantees to ensure that transactions are carried out securely.

Why might my card have been rejected?

Your card may be rejected for the following reasons:
– The card may have expired. Check that your card has not passed its expiry date.
– You may have exceeded your card limit. Check with your bank that your card has not exceeded its limit for making purchases.
– You may have entered some information incorrectly. Check that you have filled in all the necessary fields correctly.

How can I check that I have placed my order correctly?

Once you have placed your order, you will receive a confirmation email.
If you don’t receive it, please take a look in your SPAM mailbox and get in touch with our customer service through our support email or WhatsApp.

ORDER NOT ARRIVED YET? LET’S TRACK IT DOWN!

Why didn’t I receive the confirmation email?

Every time you place an order on our website, you will receive a confirmation email.
If you don’t receive it, we recommend checking your Spam folder.
If you cannot find it, please contact our customer service team through our support email or WhatsApp.

Can I modify my order once it has been placed?

We prepare orders quickly, so we cannot guarantee that your request will be processed in time to proceed with the modification.
However, please reach our customer service team through our support email or WhatsApp. We will do our best to accommodate your request.

Can I cancel my order?

To request a cancellation of your order, you must contact us through our support email within 24 hours of placing it. After this time frame, unfortunately, we cannot accommodate cancellations.

How do I track my order?

We want you to be able to track your order at any time. For this reason, when we ship your parcel, you will receive a confirmation email with a link to track your order directly.
You can also visit the “Order Status” section of our website to check its status.
If the information has not been updated, check again after 24 hours for the courier to update your shipment tracking.

ORDER CONCERNS: LET’S GET IT SORTED!

What is your exchange & return policy?

It is essential that the products to be returned are in perfect condition, without any obvious signs of use; if not, no return may be made. It is your responsibility to provide suitable packaging to ensure that the parcels reach Mariel & Co. Jewelry in perfect condition.
If you are struggling to find suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to process your return. Products purchased during sales or promotion campaigns will be refunded according to the conditions of the campaign.
For more information, please visit our Returns & Refunds policy page on the website.

I have received a wrong product or faulty, what can I do?

We recommend that you get in touch with our customer service team through our support email or WhatsApp, in order to exchange the incorrect/faulty piece for the correct one. Please upload a picture of the jewel received, for our team to be able to assist you quicker.

MORE INFORMATION

I need help from your customer service team, how do I contact you?

For questions about orders, shipping & returns, account help, and products, please contact us via email at support@marielco.com or WhatsApp. We’re always here to help and will aim to get back to you in 24 hours.

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